June 2005

Dear Valued Customer:

THANK YOU for your continued patronage and for recommending HART ALARM SYSTEMS to your family, friends and neighbors whenever the subject of security is brought up. 

Basically, there are two sources of new clients and customers - people who know us and those who we haven’t met yet. A referral from a satisfied customer is a big first step. Such referrals have fueled our continued growth over the past 31+ years.

The most common misconception about alarm systems is that there have to be a lot of wires showing when a system is installed in a home that hasn’t been pre-wired during construction. Another is that it is messy and disruptive. Our installers are experienced at concealing everything but a surface mounted contact. With over 5,000 installations completed there is a good chance we have done a similar installation. When Ken or Steve conduct a security survey, they will explain how the job will be done.

For several months now we have been asking you to call us if you are considering doing away with your traditional "hard-wired" telephone service and just having wireless cellular service. Recently, the Cable companies have started to promote their "VoIP" technology (Voice over Internet Protocol) as a substitute for "hard-wired" telephone service.

Our concern from a security perspective is that if you do away with your traditional hard-wired phone service, we will have to install additional equipment to continue to monitor your alarm system. So if you are considering making a change, call the office and speak with Steve or Ken to determine what your system will require.

Every now and then I remind you of our maintenance agreements which we designed to keep your alarm system in good working order at a minimum cost to you. A dirty smoke detector doesn’t always false alarm; quite often it just goes into an inactive mode and does not work at all. If you haven’t had the total system checked out in some time, or haven’t been using it regularly, now is a good time to take out an agreement and have an inspection made to determine that it is still doing what it was originally designed to do. If you have not been using your system on a regular basis and are planning to go away on vacation, please test it ahead of time to be sure it is in working order.

We all know warm weather brings on the thunderstorms and Mother Nature is not too selective at times. We have products for your incoming power, telephone and CATV lines which will protect computers, telephone, TV’s and other appliances from power surges caused by lightning and other abnormal power demands, etc. While your homeowner insurance may pay for repairs or replacement, you will still have to do without their use for some time. You should also check the area around the alarm control panel to be sure you have a panel key available. If you have been thinking about doing something about it but haven’t quite gotten around to it yet, just call the office.